Frequently Asked Questions

What is a Certified Lactation Counselor (CLC)?

Per the Healthy Children Project, Inc., “The Certified Lactation Counselor® (CLC) certification is the premier National Certification in Lactation Management in the United States. LCTC and CLC exam certification holders have demonstrated competence in the lactation skills, knowledge and attitudes that are essential to helping women and have agreed to comply with The Academy of Lactation Policy and Practice code of ethics.

CLC certification means that a person has received training and competency verification in breastfeeding and human lactation support, including assessing the latching and feeding process, providing corrective interventions, counseling mothers, understanding and applying knowledge of milk production including in special circumstances and other commonly encountered situations.”

Read more about the CLC scope of practice here.

How do I know if I should reach out?

There is no “right” time. If you’re pregnant, adopting, experiencing challenges latching, having pain while nursing or pumping, planning to wean, or just wanting some extra guidance, now is the perfect time. If you’re wanting extra support to manage meltdowns, undesirable behaviors, or foster more of a connection with your child, I’m here for you! It’s never too early or too late.

How do you protect my privacy?

Every measure is taken to ensure HIPAA compliance and make sure your Protected Health Information (PHI) is kept private and secure.

Do you take insurance?

Unfortunately, I’m not able to accept insurance at this time. However, I am happy to provide you with a Superbill for your lactation services for you to submit to your insurance carrier for reimbursement. Additionally, Health Savings Account (HSA) and Flexible Savings Account (FSA) cards can be used for lactation services. Please note that submitting a Superbill to your insurance does not guarantee reimbursement. Please contact your insurance company to see what applies to you individually. Payment plans may be available on request.

What is a Certified Family Life Educator (CFLE)?

From National Council on Family Relations, “Family Life Education is the professional practice of equipping and empowering family members to develop knowledge and skills that enhance well-being and strengthen interpersonal relationships through an educational, preventive, and strengths-based approach.  

The goal of Family Life Education (abbreviated FLE) is to teach these skill and knowledge areas to family members across the lifespan, and foster positive individual and family development so families can function optimally.”

Read more about Family Life Education here.

What is your cancellation policy?

Any cancellations made up to 24 hours before the scheduled appointment time via e-mail or WhatsApp message will be honored without any penalty.

For cancellations made less than 24 hours prior to appointment time, 50% of the total service fee will be charge to the card on file. Please note, a credit/debit card is required to book a service.  

If Love Latch Lactate cancels your appointment, a new appointment will be scheduled without penalty at the soonest availability.

In the event of a true, unavoidable illness or emergency, all or part of your cancellation fee (50% of the total of your scheduled service) may be applied to future services. Please contact me via e-mail or WhatsApp as soon as possible.

How do virtual visits work?

To ensure a secure session, I use doxy.me for all virtual visits. Prior to your appointment time, you will be asked to complete intake forms through GSuite’s Google Forms.

You will need an internet connection as well as a phone, tablet, or computer with video and microphone access. During your appointment, it may be easiest to have another adult to manipulate the camera to best observe you with baby. We will likely need different angles for a complete assessment.